Berman Tabacco, a national law firm dedicated to protecting the rights of consumers and investors, is currently investigating Sears Home Services biometric data exposure.
About the Investigation
Berman Tabacco, a national law firm dedicated to protecting the rights of consumers and investors, is currently investigating the recent announcement that Sears Home Services allegedly made public customer conversations with AI chat bots containing customers’ personal and biometric information. Sears Home Services brands itself as the “largest appliance repair service provider” in the United States and claims to perform more than seven million repairs each year. This public exposure of customer information allegedly contained 3.7 million chat logs, 1.4 million audio files, and plain text transcripts dating from 2024 through this year. Biometric and personal information exposed included customers’ voices, names, phone numbers, home addresses, appliances owned, and information on delivery appointments and repairs.
Contact
If you believe you are a victim of this incident involving Sears Home Services and would like to share your experience, or discuss your legal rights, please call +1 (800) 516-9926 or +1 (617) 542-8300 or fill out and submit the form herein.
About Berman Tabacco
Since 1982, our firm has prosecuted hundreds of securities cases on behalf of investors. The firm and its attorneys have been recognized for their work on behalf of plaintiffs, including by Benchmark Litigation, which ranked the firm as a Top Plaintiffs’ Firm and as Highly Recommended. Chambers USA recognized the firm as a leading securities litigation firm in its Securities Litigation–Mainly Plaintiff category. The Legal 500 has also ranked the firm as recommended in securities litigation. The firm has offices in Boston, Massachusetts and San Francisco, California.
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Berman Tabacco
Christina Fitzgerald, Esq.
One Liberty Square
Boston, Massachusetts
(800) 516-9926
Email: law@bermantabacco.com